As a new client of our veterinary hospital in Oakville, you can expect our full attention to your pet’s needs.

When you arrive for your appointment you will be greeted warmly by our receptionists who will discuss your concerns, check-in and weigh your pet.

Then, one of our vets will call you and your pet into an exam room and examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Sometimes your pet will visit the registered veterinary technicians in the treatment area for a procedure such as a blood test or radiographs. Once the tests have been run, which can usually be done in the practice, your vet will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.

After your exam and procedures are completed one of our technicians or receptionists will go over any medications you have to take home, process your payment, and schedule any needed follow-up.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times when the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your family, both human and animal!